FAQ

Frequently asked questions

What time can I check in and check out at?

Check-in is from 2 pm and check-out is at 12 pm.

Does the hotel have triple rooms?

Yes, the hotel has some triple and quadruple rooms. For more information and reservations, please contact us at +34 972 53 88 30.

How can I get a promotional code and apply it?

When booking on our website, you get a 5% discount with the code WEB. Plus, if you sign up for our newsletter, you can stay up to date with our offers and promotions.

Are the hotel open throughout the whole year?

Yes, the hotel is open all year round.

How can I modify or cancel my reservation?

You can modify or cancel your reservation through the link you will find in your confirmation e-mail or by calling +34 972 53 88 30.

Does the hotel include access to the Wine Spa?

You can contract the 90-minute access to the water circuit of our Wine Spa when you make your reservation. The service price is 15€ per person. The Junior Suite, Suite, Heritage Suite Don Giovani and Presidential Suite Madama Butterfly, have the access included. As well as bookings of more than 3 nights and any of our packages. Finally, if you book a massage or Wine Spa treatment, it includes 90 minutes access to the water circuit.

Is there an option to enjoy the gym at the hotel?

Yes, access to our gym is free of charge for guests staying at the hotel.

Can I play golf if I am staying at the hotel?

Yes, hotel guests have special prices for the Golf Course, the Golf School and the Pitch & Putt.

Does the hotel have parking for guests and is it included?

The hotel has free outdoor parking for guests.

Does the hotel allow pets?

We have two Junior Suite rooms available to stay with your pet. For more information and reservations, please contact us at +34 972 53 88 30.

What gastronomic offer can I find in the hotel?

In the hotel you can enjoy our Restaurant L'Olivera, the Wine Bar and the Garden Bar (summer season), all of them led by the renowned chef Paco Pérez. In addition, a few minutes from the hotel, in the facilities of our Castell de Peralada, you can enjoy the Asian restaurant Shiro by Paco Perez and haute cuisine in the Castell Peralada Restaurant (Michelin Star).